Return & refund policy
Last updated October 15, 2026
The short version
- Every jersey is made to order with your sizes, names and numbers, so we can't accept returns or exchanges.
- If we make a mistake, or your jerseys arrive damaged or defective, let us know within 14 days of delivery and we'll make it right.
- Spot a typo after ordering? Email us right away. We can fix it if we haven't started on your jerseys yet.
Why we can't take returns
Each jersey is handmade just for you, with your names and numbers dyed into the fabric. We can't resell a personalized jersey, so we're not able to accept returns or exchanges for change of mind, wrong size ordered, or spelling and number mistakes in the details you entered.
Before you order, please check the size chart on the jersey page and double-check every name, number and size in your cart.
Problems we'll fix
We'll make it right if you tell us within 14 days of delivery that your order arrived:
- Damaged or defective
- With a printing mistake on our part, like a name or number that doesn't match your order
- In a different size than you ordered
- Missing jerseys from your order
Depending on the problem, we'll remake the affected jerseys at no cost to you or refund them.
How to report a problem
Email info@customjerseymaker.com within 14 days of the date your order was delivered. Include your order number (it starts with CJM-) and clear photos showing the problem. We'll check it against your order and reply with next steps. Please don't send anything back unless we ask you to. Problems reported more than 14 days after delivery aren't covered.
Changes and cancellations
Jerseys go into production soon after you order. If you need to change or cancel an order, email us right away with your order number. If we haven't started making your jerseys, we'll update the order or cancel it and give you a full refund. Once production has started, we can't cancel or change it.
How refunds work
Approved refunds go back to the card or payment method you used at checkout. Your bank usually shows the refund within 5 to 10 business days of when we issue it. Because shipping and tax are already included in our prices, a refund covers the full amount paid for the affected jerseys.
Questions
Email info@customjerseymaker.com and we'll help. See also our shipping information and terms of service.